About desktopIT

desktopIT provides a complete computer repair & maintenance service to home and small business users in and around the North Gloucestershire and South Herefordshire areas, including the Forest of Dean, Newent, Ross-on-Wye and Ledbury.

We will come to your home or office to discuss your computer requirements or problems, often within hours of your call. We will then advise on the best course of action to resolve your requirements or problems. Computer problems can often be fixed on site, but removal to our office may be required with larger or more difficult problems.

There are no call out charges and we operate a NO FIX, NO FEE policy.

desktopIT Blog

PlusNet

31st Mar 2011 02:52pm

Very impressed with PlusNet!

A customer wanted to have broadband added to their TalkTalk phone package. We contacted TalkTalk and placed the order, and waited. Nothing happened! Rang them up and they said they had cancelled the order but could not give a valid reason.

We ordered again, and we waited.

Still nothing, so we rang them and they said that the order had been lost.

We ordered again, and we waited.

Still nothing, so we rang them again and they said that they could not find any details of the order.

So we cancelled!

We placed an order with PlusNet and were connected within the week.

In the mean time I had tweeted the issue (which nobody reads) and PlusNet had picked it up and replied!

It's a shame that we have to deal with companies like TalkTalk who are so bad in dealing with their customers! But then on the flip side there are companies like PlusNet who are very good and who deserve to have our custom.

I would recommend PlusNet to anyone who is new to broadband or who would like to move away from their current supplier.

Home | About Us | Computer Services | Articles | Blog | Contact Us | Log In
© Copyright 2012 desktopIT, all rights reserved
 
iGloucestershire Search Engine